Your rights under New York credit repair law
Solvera Credit is a credit services business under New York General Business Law Article 28-BB, and is also subject to the federal Credit Repair Organizations Act (CROA). This page summarizes the core protections you're entitled to as a client.
On this page
- You can dispute your credit yourself, for free
- No fee can be collected in advance
- Required information statement, before any contract
- Written contract requirements
- You can cancel within 3 days
- Accurate information can't be removed just because it's negative
- Ways to get a free copy of your credit report
- Practices the law prohibits
- Your legal remedies
- How pricing works at Solvera Credit
01You can dispute your credit yourself, for free
You have the right to dispute inaccurate or incomplete information on your credit report directly with the credit bureaus and with the businesses that reported it, at no cost, without hiring anyone. Using Solvera Credit is a choice to have that work handled on your behalf — it is never the only way to fix your report.
02No fee can be collected in advance
Under New York General Business Law § 458-e, and under the federal Credit Repair Organizations Act, a credit services business cannot charge or collect any fee before the promised services have been fully performed. We don't take payment upfront for services that haven't happened yet.
03Required information statement, before any contract
Before you sign a contract with us, New York law (§ 458-c, § 458-d) requires that we give you a separate written "information statement" covering your rights under state and federal credit reporting law — including your right to dispute inaccurate information yourself and the fact that no one can have accurate, current, and verifiable information removed from your report. You'll be asked to sign to acknowledge you received it, and we keep that acknowledgment on file for two years, as required by law.
04Written contract requirements
Under § 458-f, your contract with us must be in writing, dated, and signed by both parties, must list our business address and yours, and must state in writing: "Under New York law no fee may be collected in advance of performance of the services specified in this contract." You'll receive a complete copy of the signed contract and all attached documents at the time you sign.
05You can cancel within 3 days
You have the right to cancel your contract with us, without any penalty or obligation, within three days from the date you sign it. Your contract will come with an attached, detachable "Notice of Cancellation" form. To cancel, mail or deliver a signed and dated copy of that notice, or any other written cancellation notice, to the address listed in your agreement, or email it to cancellations@solveracredit.com.
06Accurate information can't be removed just because it's negative
Neither we nor any credit services business has the right to have accurate, current, and verifiable information removed from your credit report. Most negative information drops off after seven years, and most bankruptcies after ten — but before that window, if it's accurate, it stays, and no company can lawfully promise otherwise.
07Ways to get a free copy of your credit report
You're entitled to a free copy of your credit report from each of the three major bureaus through the official site, AnnualCreditReport.com. Under the New York Fair Credit Reporting Act, you're also entitled to an actual copy of your report, and there's no fee if you've been turned down for credit, employment, or insurance because of your report within the preceding 30 days.
08Practices the law prohibits
Under § 458-h, it's unlawful for a credit services business to misrepresent the nature of its services, how long they'll take, its ability to improve your credit report or rating, the amount or type of credit you can expect as a result, or the qualifications of its staff. We won't promise a specific score increase, a specific removal, or a specific timeline, because the law doesn't allow it and because we can't actually control bureau or furnisher responses.
09Your legal remedies
Under § 458-i, if we violate this law or breach our contract with you, you can sue for damages — up to three times your actual damages, with a minimum recovery of what you paid us, plus attorney's fees at the court's discretion. The New York Attorney General can also independently enforce this law under § 458-j. These rights exist regardless of anything in a signed contract that attempts to waive them.
10How pricing works at Solvera Credit
We don't use fixed, one-size-fits-all pricing packages. Every case starts with a free review of your actual report, and the price we propose reflects the specific work your file needs — the number of items in dispute, how complex they are, and how many bureaus and furnishers are involved. You'll see the price in writing, as part of your information statement and contract, before you agree to anything and before any fee is charged. As explained above, we're prohibited by law from collecting payment before the agreed services are performed.